Dynamed Healthcare Inc. jumpstarted the year with an inspiring and action-packed 1st Service Kick-Off held on January 31, 2025, at the DHI Head Office. This highly anticipated event brought together our nationwide service team, aligning them on the company’s new direction for 2025 and beyond.
Designed to empower, educate, and energize, the kick-off featured a powerhouse lineup of speakers, sharing critical strategies, insights, and goals for transforming the service department into a forward-thinking, profit-driving unit.
Strategic Planning: Laying the Path Forward
Engr. Lendl Angelo Balino introduced the 2-3 year General Plans & Programs for the service team, emphasizing innovation, operational excellence, and enhanced customer experience.
The ABC of Salesmanship
Delivered by Mrs. Cristina Adan, President of Dynamed Healthcare Inc., this engaging session reminded every engineer of their key role in the sales-service synergy, encouraging a mindset that sees opportunities in every interaction.
Roadmap to Becoming a Profit Center
Ms. Deshtine Daep, Ms. Chelsea Girlie Navarro, and Ms. Viance Necio, our dynamic Product Managers, outlined how the service team can transform into a strategic profit-generating function—bridging product knowledge with client engagement.
Effective Communication & Collaboration
Mr. Richard Mantes shared practical tips and real-life examples to elevate internal and external communication, fostering stronger teamwork and client relationships.
An Insider’s Perspective: What It Takes to Be an Effective Service Engineer
Mr. Roland Arcega, a respected senior in the field, offered real-world advice and reflections that struck a chord with many—redefining professionalism, problem-solving, and service leadership.
‘Supercharge’ Your Sales Engineers
Mr. Randy Blanco energized the team with a motivating session on empowerment, accountability, and how every service interaction contributes directly to the success of the business.
A Unified Vision, A Stronger Service Force
This kick-off wasn’t just an event—it was a launchpad. A new vision was formed, goals were clarified, and every team member walked away with renewed purpose, equipped with tools to lead service excellence in 2025.
Dynamed is committed to transforming service into more than just support—it’s about creating value, trust, and growth with every client we serve.